Evergleam Shipping & Fulfillment Policy
Processing time and shipping time are separate. Processing time is the period before an order is dispatched; shipping time begins after the carrier receives the parcel.
Ready-to-Ship Loose Gemstones
Our loose gemstones are held in stock. They are normally dispatched within 4 days after payment and all order details are confirmed.
Ready-to-Ship Jewelry
Selected jewelry made from 925 sterling silver or gold-plated brass is held in stock and is normally dispatched within 4 days after payment and all order details are confirmed. Product availability is shown on the relevant product page.
Custom and Made-to-Order Jewelry
Custom jewelry normally requires 2–3 weeks for production before dispatch. Selected custom designs can be made in 10K white gold or 14K white gold. Available metal, gemstone, size, and design options will be confirmed on the product page or with you before production begins.
Production starts after payment and after all required details, including size, metal, gemstone, engraving, and design approval, have been confirmed. Requested changes after production begins may extend the timeline.
Estimated Shipping Time
Shipping normally takes approximately 10 days after dispatch. This is an estimate, not a guaranteed delivery date. Customs clearance, weather, peak seasons, carrier delays, remote destinations, and incomplete address information may extend delivery time.
As a guide:
- Ready-to-ship loose gemstones and eligible in-stock jewelry: dispatch within 4 days, followed by approximately 10 days in transit.
- Custom jewelry: 2–3 weeks of production, followed by approximately 10 days in transit.
Shipping Destinations
We ship to the countries and regions currently available at checkout. If a destination cannot be selected or no shipping rate appears at checkout, please contact us before placing your order.
Shipping Rates
Available shipping methods and charges are displayed at checkout and may vary by product, order value, and destination. Free shipping may be available on qualifying orders of USD 60 or more when shown at checkout.
Tracking
When your order is dispatched, we will send a shipping confirmation email with tracking information when tracking is available. Carrier tracking may take a short time to update.
Customs Duties, Taxes, and Import Charges
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless checkout clearly states that these charges are included, the recipient is responsible for them. Customs processing may delay delivery.
Address Accuracy and Delivery Issues
Please provide a complete and accurate delivery address, email address, and telephone number. We cannot guarantee delivery to PO boxes. If a parcel is returned because the address was incorrect, incomplete, refused, or unclaimed, additional shipping charges may apply.
If tracking shows a delivery problem, contact the carrier and email info@evergleam.shop promptly with your order number.
Delays
We will contact you if we become aware of a significant production or fulfillment delay. Delivery dates are estimates, but this does not affect any mandatory consumer rights that apply in your country or region.
Contact
Email: info@evergleam.shop