Evergleam U.S. Returns & Refunds Policy
We want you to be completely happy with your purchase. If you're not satisfied, our return and exchange process is designed to be simple and transparent.
21-Day Return & Exchange Window
You have 21 days from the date you receive your order to request:
· - A full refund
- An exchange (for the same item if defective or damaged)
How to Start a Return
1. Email us at:
info@evergleam.shop
Include your order number and reason for return.
2. We’ll confirm the return and provide further instructions.
Return Shipping Instructions (U.S. Customers Only)
Once confirmed, send your item to the following address:
Evergleam Returns
Room 301, 3/F, Sunning Centre
On Kui Street, On Lok Estate
Fanling, New Territories, Hong Kong
Attn: Ma Ling
Shipping Tips:
· - Use a trackable shipping service (e.g., USPS Priority Mail International, UPS, FedEx).
· - We are not responsible for lost or untracked packages.
Return Shipping Costs:
· - Customers are responsible for return shipping fees.
· - Shipping fees are non-refundable.
Eligibility for Returns
To be eligible:
· - Items must be unused and in original packaging with all documents.
· - Custom or engraved jewelry is non-refundable and non-exchangeable.
Refund Processing
Once we receive and inspect your return (within 10 business days), we’ll notify you via email.
Approved refunds will be issued to your original payment method within 1–2 business days.
Shipping costs will be deducted from your refund.
Need help checking your refund?
· - Contact your bank or card provider.
· - Or email us directly: info@evergleam.shop
Exchanges
If your item arrives damaged or defective:
· - Contact us at info@evergleam.shop
· - We'll guide you through the exchange process for the same item.
Need Help?
Email us anytime: info@evergleam.shop
We're here to ensure your experience with Evergleam is a great one.