Double Stone Lab Grown Diamond Necklace

Made-to-Order

All items in our store are made to order. Please allow 10-12 business days for production（order processing.

For custom or personalized orders, we will send you email updates at each key stage of the production process.

Shipping Coverage

Currently, we only ship within the United States. We do not offer international shipping at this time.

Shipping Options

We provide two shipping methods for U.S. domestic orders:

Economy Shipping

Free for orders over USD 60

USD 15 for orders under USD 60 

Processing & Delivery Time

Delivery Time: The total delivery time is 14-19 business days, including 10-12 business days for order processing and 4-7 business days for shipping.

Please note: Delivery times may vary due to local postal services or other unforeseen circumstances.

Order Tracking

Once your order ships, we will send you a tracking number via email. You can monitor the delivery status at any time using the tracking link provided.

Customs Duties & Taxes

All applicable taxes are included in your shipping cost. No additional fees will be charged upon delivery within the United States.

Important Notes

We cannot ship to PO boxes; please provide a valid street address.

Severe weather, postal delays, or other unforeseen circumstances may affect delivery times. While we strive to meet all estimated timelines, we appreciate your understanding in such cases.

Evergleam U.S. Returns & Refunds Policy

We want you to be completely happy with your purchase. If you're not satisfied, our return and exchange process is designed to be simple and transparent.

21-Day Return & Exchange Window

You have 21 days from the date you receive your order to request:

· - A full refund
- An exchange (for the same item if defective or damaged)

How to Start a Return

1. Email us at: 

info@evergleam.shop

   Include your order number and reason for return.
2. We’ll confirm the return and provide further instructions.

Return Shipping Instructions (U.S. Customers Only)

Once confirmed, send your item to the following address:

Evergleam Returns  
Room 301, 3/F, Sunning Centre  
On Kui Street, On Lok Estate  
Fanling, New Territories, Hong Kong  
Attn: Ma Ling

Shipping Tips:

· - Use a trackable shipping service (e.g., USPS Priority Mail International, UPS, FedEx).

· - We are not responsible for lost or untracked packages.

Return Shipping Costs:

· - Customers are responsible for return shipping fees.

· - Shipping fees are non-refundable.

Eligibility for Returns

To be eligible:

· - Items must be unused and in original packaging with all documents.

· - Custom or engraved jewelry is non-refundable and non-exchangeable.

Refund Processing

Once we receive and inspect your return (within 10 business days), we’ll notify you via email.
Approved refunds will be issued to your original payment method within 1–2 business days.
Shipping costs will be deducted from your refund.

Need help checking your refund?

· - Contact your bank or card provider.

· - Or email us directly: info@evergleam.shop

Exchanges

If your item arrives damaged or defective:

· - Contact us at info@evergleam.shop

· - We'll guide you through the exchange process for the same item.

Need Help?

Email us anytime: info@evergleam.shop

We're here to ensure your experience with Evergleam is a great one.

Make it your unique choice! Choose from a variety of shapes, sizes and gem combinations to create a necklace that reflects your personality.

Metal options: 9K ,10K, 14K or 18K white, yellow or rose gold
The color and cut of the main stone can be customized, as can the number of side stones.

Feel free to share your favorite pictures with us! We'll work with you to turn your ideas into reality and create the custom jewelry piece of your dreams.

You can also engrave your name on the ring, but please be reminded that rings with your name engraved and jewelry pieces customized for you are unique to you and cannot be returned.

Every Jewelry in our collection is thoughtfully crafted with eco-friendly lab-grown diamonds, sustainable gemstones, and recycled precious metals. This commitment ensures each piece is not only uniquely yours but also kind to the planet.

And just so you know, the Shanghai IGI certificates are just as reliable as the international IGI certifications. Feel free to reach out—we’re here to help! All diamonds over 0.5 carats come with a Shanghai IGI certificate.